Fly the friendly skies?

American Airlines, as with all other airlines, needs an image boost. Not this:

http://consumerist.com/5406536/american-airlines-fires-web-designer-for-helping-customer?skyline=true&s=x

Why in the world would you fire someone for being helpful? Most companies laud their employees for being caring, and going above and beyond the call of duty. But not American Airlines. They must be one of that stupid group of people who thinks there is no such thing as bad publicity.

I usually go with whichever airline is cheapest. But if it's a close call between American Airlines and someone else, I'll go with someone else thank you.